Refund policy

Since GLXY Remix items are made-to-order, Printify does not support returns or exchanges if a customer ordered the wrong size, color, or changed their mind. Printify does offer a free reprint or a refund if a product arrives damaged or has a manufacturing error.

If your order arrives damaged, defective, or you receive the wrong item, you have 30 days from the date of delivery to contact us at julesssells@gmail.com.

To help us process your claim, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the defect or damage (including the packaging, if applicable)

Please do not return any items without contacting us first. Items sent back without prior authorization will not be accepted.

You can always contact us with any questions at julesssells@gmail.com.

Damages and issues
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 30 days of delivery so we can evaluate the issue and, if approved, provide a replacement or refund.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) can not be returned. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, as required by applicable law. This right does not apply to made-to-order or personalized products where permitted by law.

Refunds
We will notify you once we have reviewed your claim and let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at julesssells@gmail.com.

Shipping Address
Please verify that your shipping address is correct before placing your order. Orders returned or delayed due to an incorrect or incomplete shipping address may be subject to additional shipping charges before they can be reshipped.